Last updated: August 20, 2026
Thank you for shopping at Meadow & Paw. We want you and your pet to be happy with every order. If something isn't right, here's how returns and refunds work.
Return Window
You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, unopened, and in their original packaging with tags attached where applicable.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless defective: opened pet food or treats, grooming tools that have been used, and any item marked "Final Sale" at checkout.
How to Start a Return
Email us at shopmeadowandpaw@gmail.com with your order number and the reason for the return. We'll send you return instructions and, if approved, a return authorization.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging, and we will arrange a free replacement or full refund.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
The fastest way to get a different size, color, or item is to return the original item and, once the return is accepted, place a new order.
Contact Us
Questions about your return? Email shopmeadowandpaw@gmail.com and our team will help.